Your messages and records, clearly organized.

Bring supported co-parenting, phone, messaging and email exports into the desktop app or online Message Review.

The desktop app and Message Review support different source and export formats. For example, the desktop app imports iMazing CSV; Message Review also reads supported iMazing PDF and text exports. Message Review reads one file per review, or up to 20 pictures, and is offered in the United States and its territories, Canada except Quebec, Australia and New Zealand. The iPhone app receives matters and reports rather than importing message files.

Bring more than one export into one desktop matter, or send several Message Reviews as one.

In the desktop app, Matter Builder (Beta) imports several supported files from different apps into one matter and asks you to match the people across them, and Evidence Edition has no limit on matters or messages. On the website, Lite and Evidence Edition can send two to ten Message Reviews to your iPhone or your attorney as one matter.

• Desktop app: part of Evidence Edition
• Website: part of Lite and Evidence Edition

Resolve uncertain sender names and dates when the desktop app or Message Review reads a file.

The desktop app asks you to confirm participants before saving messages. On the Import Messages page it asks whether dates are day or month first when the file cannot tell; Quick Start and Matter Builder read them by your account's country and mark them as assumed. When a source omits its time zone, the desktop app asks once and records the time zone you supply. Message Review asks which order a file's dates use when it cannot tell, and whether an unlabeled table's messages all came from the other parent.

Check message counts and the reasons records were left out, in the desktop app and Message Review.

In the desktop app, an Import Messages receipt shows how many messages the file held, how many came in, and why any were left out, including duplicates. Overlapping desktop imports recognize messages already in the matter and skip them. Message Review reports how many messages it read for each person and what it left out.

In the desktop app, keep supported attachments with the conversation they belong to.

Attachment handling in the desktop app depends on the source: it keeps photos from a WhatsApp export with media, email attachments, picture messages from SMS Backup & Restore, Messenger photos from the Facebook HTML download, OurFamilyWizard attachment files when the report's attachments folder is included, and the photos in AppClose and coParenter PDFs beside their messages. Message Review reads the conversation text only. The iPhone app displays the photos and PDFs included in a received matter.

In the desktop app, keep PDFs, photos and screenshots alongside the messages in your case.

The desktop app keeps a matter's documents, photos, imported files and exports in one Evidence Library, with filters and a search by item name. Record a document's or photo's date, how you obtained it and your notes. The Library keeps pictures and PDFs as files and does not read the text inside them. The iPhone Files tab opens the PDFs and photos included in a received matter.

In the desktop app, store original evidence copies with fingerprints recorded at intake.

The desktop app stores original documents and photos read-only and records two fingerprints of each when you add it; each imported message file shows its SHA-256 fingerprint, and its SHA-512 where recorded. You can include the original files when sharing a desktop matter. Website reviews follow a separate retention policy: Message Review keeps your text and report for up to 24 hours, unless you send the report to an iPhone, and OpenAI, which reads the text, may keep it for up to 30 days.

Search and filter the messages stored in your matter, in the desktop app or the iPhone app.

The desktop app searches the exact text of messages across imported files, with date, time of day, keyword and source filters. On iPhone, search a received matter and narrow by person or source, then open a result in context. On the website, Message Review shows the messages inside each incident rather than a search.

In the desktop app, place messages, incidents, dated evidence and your saved case dates in context.

The desktop app brings messages, incidents, keyword matches, dated documents, photos and the case dates you saved onto the matter Timeline. Message Review charts message volume with an incident strip. The iPhone app shows messaging activity week by week and opens received messages or incidents from that view.

In the desktop app, see the matter's people, case details and setup progress in one place.

Desktop Matter Setup holds the case number, judge, parties, children, attorneys, and case dates and deadlines, each typed by you. Overview shows your next saved case date, what the Incident Finder found and what is still to do. Case details included in a shared matter can be read on iPhone.

Use online Message Review to transcribe supported pictures of conversations.

Message Review can read up to 20 JPEG or PNG screenshots or photos of messages as one conversation and can transcribe scanned message PDFs. Each picture is sent to OpenAI to be read, with any names it shows, and a picture can be misread. The desktop app stores screenshots as evidence images and does not extract their message text.

The desktop app and Message Review match words and phrases from 18 keyword categories and group nearby messages into incidents to read.

Incident Finder matches words and phrases in 18 categories and groups nearby messages by time into incidents. It is keyword matching, not AI, and works separately from AI summaries. It does not decide what happened, and it is not a test for abuse or coercion. In the desktop app it runs on your computer and checks the messages between the two people you set as Person 1 and Person 2. On iPhone, open the incidents supplied with a matter and read their messages.

In the desktop app, Message Review and the iPhone app, see when messaging picked up and which matched words the two people used.

Desktop, Message Review and iPhone provide charts of messaging activity or keyword use in the material they hold. Keyword charts compare the two people. These counts help you choose what to read; they do not establish the meaning or legal significance of an exchange.

In the desktop app, select messages yourself and describe them in your own words.

The desktop app lets you choose up to 50 messages and save an incident with your own title and description. You can rename, revise or remove incidents without deleting the underlying messages. Re-running Incident Finder preserves incidents you created or edited.

In the desktop app and Message Review, use AI to draft titles and summaries, then review them against the messages.

The desktop app writes simple titles and detailed summaries that you can edit, with no monthly limit on Evidence Edition (Cloud AI has a daily one). On Lite and Evidence Edition, Message Review on the website writes up every incident, up to about 130 in a review. AI can make mistakes, and its summaries are separate from the original evidence.

• Desktop app: part of Evidence Edition
• Website: part of Lite and Evidence Edition

Decide where desktop incident summaries are generated.

The desktop app includes a local model that writes incident summaries on your computer; it needs 16 GB of memory (RAM), and with less you can use Cloud AI instead. Cloud AI stays off until you consent to the disclosure of what is sent and where: an incident's messages go to OpenAI as written, names included. It is offered on every plan, only in the United States and its territories, Canada except Quebec, Australia and New Zealand. Message Review is a cloud service; the iPhone app reads analysis created elsewhere and runs no AI.

Check the original conversation behind a summary or keyword match, in the desktop app, Message Review or the iPhone app.

The desktop app links an incident to the exact messages it contains, and the Messages list shows the whole conversation in date order. On Lite and Evidence Edition, Message Review opens every message inside its incidents. The iPhone app opens messages included in the received matter and can jump from a search result to the full thread. Read the surrounding conversation when assessing a summary or keyword match.

• Website: part of Lite and Evidence Edition

In the desktop app, keep the provisions you want to track with their exact text and page references.

Desktop Order Rules lets you record a provision in your own words alongside its exact text, page and notes. You choose what to enter. The feature does not interpret an order or automatically decide whether it was followed.

In the desktop app, show which incidents relate to a rule you have entered.

From a desktop incident, connect the messages to an Order Rule as context or as a rule you believe was not followed. Record your explanation and what you want done about it. The connection is your assessment, not an automated legal finding.

In the desktop app, gather the incidents you linked to your Order Rules into a dated log for your attorney.

The desktop app gathers the incidents you connected to your rules into one dated Order Issue Log for your attorney. Print it, or save it as a Word document your attorney can edit.

• Desktop app: part of Evidence Edition

In the desktop app, combine messages, documents and photos into exhibits and one PDF binder.

In the desktop app, one exhibit can hold the messages, documents and photos about the same event, and you combine exhibits into one PDF binder with a cover, a table of contents and a lettered slip before each exhibit. Guided export lists every incident and file it will include before it makes the file.

• Desktop app: part of Evidence Edition

In the desktop app, give every exported message and document page its own Bates number.

On Evidence Edition, every message and every document page gets its own Bates number in one running sequence, under a prefix you can set on the Advanced screen. Numbering starts at 1, and the binder's appendix lists each exhibit's Bates range. The Forensic preset turns Bates numbering on.

• Desktop app: part of Evidence Edition

In the desktop app, and in Message Review on the website, turn incidents into a dated chronology PDF.

In the desktop app, Timeline Documents turns the analyzed incidents in your matter into a dated chronology, saved as a PDF or as a Word file your lawyer can edit. On the website, Lite and Evidence Edition download a clean, dated chronology PDF of every incident in a Message Review.

• Desktop app: part of Evidence Edition
• Website: part of Lite and Evidence Edition

In the desktop app, hide children's names and terms you choose in an export.

In the desktop app, turn on redaction for an export to replace children's names with initials, hide terms you choose and shorten Social Security, account and other ID numbers; your imported messages never change. Redaction is off until you turn it on. Pictures are not redacted: they are held back unless you confirm them, and then the export adds a disclosure page. The Matter Binder prints unredacted. Check the finished file before you share it. On the website, Message Review shows the two people as Parent A and Parent B, which is not export redaction.

In the desktop app, end an export with a certification page and a chain of custody declaration for a named person to sign.

A desktop export can end with a certification page written from the signer's own answers, for a qualified person to review, sign and date. It carries the FRE 902(14) title when the signer describes the checks they did or watched; otherwise it is titled as a declaration or affidavit about collection and handling. An export can also add a chain of custody declaration that sets out where each file came from, when it was imported and every recorded handling step, for a named person to sign. Each page states what the app did and did not check; it is not a ruling that a record is authentic. To see one first, open the ready-made sample export in the desktop app.

• Desktop app: part of Evidence Edition

In the desktop app, every evidence export you make for a matter is kept in order, so you can find it later.

In the desktop app, every evidence export you make for a matter is kept in order, so you can find, rename or copy it later. On the website, reviews you send to your iPhone stay in your account, where you can reopen them and send them on later; only your account can reopen them. In the iPhone app, the Files tab opens the PDFs and photos the sender included.

Before an evidence export or a Matter Binder, the desktop app compares each original file still on your computer with the fingerprint taken at import.

In the desktop app, click any imported file to see its SHA-256 fingerprint, and its SHA-512 where recorded, and its custody history. Before an evidence export or a Matter Binder, the app re-reads each original file still on your computer and compares its SHA-256 with the one taken at import: if a message file changed, the export stops, and a changed photo is left out and named. A file that is missing or unreadable cannot be checked, and the certification or custody page names it. Every evidence export except the Matter Binder shows the SHA-256 fingerprint of the finished PDF, so anyone can later confirm a copy is the same file with any SHA-256 tool. These checks cover a file since import, not what happened before it or whether its contents are genuine.

When a desktop export includes the certification page, the app re-checks each printed message it can against its import fingerprint.

When a desktop export includes the certification page, the app re-checks each printed message it can against its import fingerprint, names any that no longer match, and counts those it could not check, such as messages from a shared matter; a failed check does not stop the export. The check covers the record since import, not whether what a message says is true.

• Desktop app: part of Evidence Edition

The desktop app keeps a hash-linked log on your computer that records every import, evidence export, and deletion of a matter or evidence item.

In the desktop app, a hash-linked custody log on your computer records every import, evidence export, and deletion of a matter or evidence item. It records what happened in the app; it cannot add collection facts nobody entered.

The desktop app and Message Review on the website say what they could not read or confirm.

In the desktop app, each message whose time zone was assumed or unclear is marked, and the certification and custody pages state what the app did and did not check. On the website, every Message Review says how many messages it read for each person, and what it left out and why. A disclosure names a gap; it does not fill it.

• Desktop app: part of Evidence Edition

In the desktop app, your matters, messages and files live on your own computer.

In the desktop app, your matters, messages and files live on your own computer. Your messages and files leave it only when you share a matter, turn on Cloud AI, use Help Chat or send a support report. The app also sends sign-in and update checks and the basic usage and error events our Privacy Policy describes. The app does not encrypt its own database, and it shows you how to turn on FileVault or BitLocker. On the website, Message Review runs online. Message Review keeps your text and report for up to 24 hours, unless you send the report to an iPhone, and OpenAI, which reads the text, may keep it for up to 30 days. In the iPhone app, matters you download are kept on the phone behind your PIN.

Share a matter from the desktop app, or a Message Review from the website, with the people helping with your case.

In the desktop app, share a whole matter by email and give each person View + Print, or Full Access so someone with Evidence Edition can work on it too. A matter you share is encrypted on your computer before it uploads, and CustodyComms holds no key that opens a case shared from version 2.0 or later, with two exceptions in our Privacy Policy (Section 8.1): an invitation emailed to someone whose CustodyComms is not yet set up carries a key that, with what we store, could open the version you sent until you revoke that person or delete the share; and we can open a matter shared from an earlier version. Revoke one person or everyone at any time: that stops future downloads and updates, and the iPhone app deletes its copy the next time that matter is opened with a connection; a copy already saved on a computer, exported or printed cannot be taken back. On the website, Message Review can send a report to your own iPhone or to your attorney's free iPhone app; we hold a key that can open it, and keep a readable copy, until you delete it. In the iPhone app, you can invite someone to a matter you sent from your desktop, see whether it arrived and revoke access.

Your attorney opens what you share in the free iPhone app, and a matter shared to someone's desktop app does not count against their plan.

Attorneys and family members open what you share in the free iPhone app, signed in with the email address you invited: every message, incident and PDF, read-only; they can view and save the files, not change the matter. They need an iPhone; there is no Android app. In the desktop app, matters others share with you open in your own CustodyComms and never count against your plan's messages or matters. On the website, Message Review can share a report to your attorney's free iPhone app, and an attorney's account lists the clients who have shared evidence with them.

In the iPhone app, matters you have downloaded stay readable without a signal.

Send a matter from the desktop app, or a Message Review from the website, to your own iPhone. In the iPhone app, the messages, incidents and PDFs you have downloaded open without a signal, behind your PIN. A matter someone else shared with you needs to check in at least once every seven days to stay readable, and some features need a connection.

Send an update from the desktop app, and the iPhone app shows what changed between versions.

In the desktop app, send an update to a shared matter and everyone on that share gets the new version. In the iPhone app, a change report shows what changed since the version you had: messages, incidents, people, documents, case details and key dates. It compares versions the sender pushed; it does not show edits made outside CustodyComms. On the website, your Shares page lists every report you sent and its version, and lets you remove a person or delete the share; a copy already saved on a phone stays there.

Two-step sign in for your account, and a PIN lock in the iPhone app.

In the desktop app, on the website and in the iPhone app, you can turn on two-step sign in with an authenticator app and one-time backup codes, never text messages. On the website, a new browser needs your authenticator code or, if you have not turned on two-step sign in, a 6-digit code from your email, and the Security page can sign you out everywhere. The iPhone app locks behind your PIN when it starts and after a delay you choose, with Face ID or Touch ID if you want it, and hides its contents in the app switcher. In the desktop app, you can remove a lost computer from your account and it signs itself out the next time it connects. These controls protect sign-in; they are not file encryption.